FAQ's
Animal Friendly
Clean Beauty
I'm Green
Made by Sun
Made in Sweden
Vegan Friendly
Products
1. Which line is right for my hair type?
1. FORTIFY: Thinning/weak hair
2. RESTORE: Damaged/colored hair
3. SMOOTH: Curly/dry/frizzy hair
4. VOLUME: Fine/flat hair
2. Are your products safe for colored hair?
Yes! All lines are sulfate-free and color-safe. RESTORE is ideal for moisture retention.
3. What makes your formulas unique?
Science-backed naturals: apigenin (FORTIFY), kale protein (RESTORE), marula oil (SMOOTH), wheat protein (VOLUME).
4. Are products vegan and sulfate-free?
✓ 100% vegan
✓ Sulfate-free
✓ Silicone-free
✓ Cruelty-free
Orders
1. Where do you ship?
• GCC
• Europe
• North America
• UK
• Australia/NZ
2. How long does delivery take?
GCC: 3-5 days
Europe/UK: 5-10 days
US/Canada: 7-14 days
Oceania: 10-15 days
3. Can I get a discount?
First order: Use code WELCOME10
Subscribers: 10% off + early access
4. How do I track my order?
Tracking link emailed immediately after shipping.
Returns
1. What’s your return policy?
30-day returns for unopened products.
2. Are returns free?
GCC: Free returns • International: Customer covers shipping.
3. How long do refunds take?
5-10 business days after we receive items.
4. What if my order arrives damaged?
Email photos to contact@oserth.com for instant replacement.
Sustainability
1. How is Oserth packaging sustainable?
We use eco-friendly materials and prioritize recyclable packaging to minimize environmental impact.
2. Do you use renewable energy in production?
Yes! Our manufacturing utilizes renewable energy sources.